If you've stored the hearing aids in a dehumifier overnight, removed excess wax, and changed the wax trap but your hearing aid still isn't working, you will need to bring the hearing aid to an audiologist for repair.
Hearing Aid Repairs- In Warranty
For hearing aids in warranty purchased at Appalachian Audiology, we will repair most of the non-functioning hearing aids brought to us. When we cannot, we will ship it overnight to the manufacturer for repair at no charge to you.
Hearing aids in warranty purchased elsewhere: we will repair most of the non-functioning hearing aids brought to us for a small service fee. When we cannot, we will ship it overnight to the manufacturer for repair for a $20 shipping fee.
Hearing Aid Repairs- Out of Warranty
For all hearing aids in or out of warranty and purchased at Appalachian Audiology- we will repair when we can at no charge and ship at no charge if we must send to the manufacturer.
For hearing aids out of warranty and purchased elsewhere, we will repair in-house for a small service fee. If the hearing aid is less than five years old, most manufacturers will repair the aid for a fixed fee...usually around $250-$300, no matter what is wrong with it. The aid will be shipped back with a 12 month repair warranty.
All hearing aids older than five years may (on an individual case basis) be sent to an independent lab which performs All Make Repairs. Most manufacturers will not repair aids older than five years, but there are some exceptions.
Damage to the hearing aid case (in addition to circuit problems) may result in an additional re-casing fee.
Loaner or Rental Aids
Speak with one of the audiologists for information about loaner hearing aids while yours are off for repair. Occasionally, we are able to provide rental hearing aids for special circumstances.